FAQ

1. How long are shipping times?

Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. You can find estimated delivery times in each product description. 

2. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

3. Can I cancel my order?

You can cancel if you do not receive your package within the time specified for individual products. If your order ships before the cancelation is processed, you have three options: recycle it, donate it, or enjoy it without charge.

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then let us know and we’ll give you a refund.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.